DELIVERY
Your products are delivered by Posti (Finnish Post Service) within 5-12 business days, after we have received your payment. During high season, shipping time may vary. Small shipments are delivered directly to the address of your choice, while larger items may be picked up at the nearest post office. The shipping cost is 5.00 euros in Finland and 10.00 euros for the rest of Europe, regardless of the size and weight of the package.
For uncollected packages we charge a fee of 20 euros. This corresponds to the costs we put out to send the package and receive it in return.
PICK-UP AT STUDIO
Your order can also be picked up at our studio (Bangatan 65, 10300 Karis FINLAND) by selecting the "pick-up at studio" shipping option at the checkout. This option does not include any additional shipping cost. Correspondingly, products can also be returned directly to us. These arrangements will be agreed upon via email.
PAYMENT
You can use following payment methods:
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Manual-payment
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Credit card
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PayPal
Manual payment entails that payment information will be sent to you via e-mail after an order has been placed. This allows you to use your own online banking codes. When the payment is registered your order will be shipped.
If the order confirmation is not paid by the due date your order will be cancelled. This does not entail any additional costs.
ÅLAND & NORWAY - VAT-FREE ZONES
Unfortunately, due to the customs system, we cannot send shipments to Åland and Norway. We hope that customers in these areas can handle deliveries with an intermediary in Finland (private delivery). Contact us and we will solve the problem together!
FREE RETURN & EXCHANGE
You can return or modify your order without any reason within 14 days from the date you received the products. Any shipments requires that the product is returned in its original condition, unwashed and unworn with all labels intact.
For return and exchange:
1. Pack the products to be returned, preferably in the same package / bag they came in.
2. Patch the enclosed return address label on the package (free return). Make sure to cover the old address label.
3. Hand over to nearest POSTI delivery office. Keep the receipt.
When the return shipment has arrived, the value of your product will be refunded within 14 days to you credit card, PayPal account or bank account you specified in the return form, excluding shipping costs. Remember to attach the return form when you return your product. The package can also be returned directly to us at our studio (address below). If you want to exchange the item for a different size or colour, or a different product in our range, you can specify your wishes in the return form. Then there will not be any additional delivery fees and any price differences will be refunded to your account.
You can also customize your item and create the perfect fit for you, at no extra cost.
Please note that 14 days return and exchange does not apply to our Custom-Made orders.
The goods can also be handed over personally to the following address:
ELIN SKOGBERG
Bangatan 65
10300 Karis
FINLAND
Phone +358 (0)442860503
GUARANTEE
At ELIN SKOGBERG we aim to design clothes that can be adapted according to body type, personality, and event. In this way, our clothes may be used over and over again for many years. We want to discourage the so-called "fast fashion" phenomenon of discarding personal clothing every few months and instead contribute with something more enduring, which will benefit your own well-being, your personal finances and in the long run, the environment.
If any of our products are faulty or show signs of substandard quality, we wish that you contact us.