Your products are delivered by Posti (Finnish Post Service) within 10-15 business days, after we have received your payment. During high season, shipping time may vary. Small shipments are delivered directly to the address of your choice, while larger items may be picked up at the nearest post office. The shipping cost is 10.00 euros in Finland (including the Åland Islands) and 12.00 euros for the rest of Europe, regardless of the size and weight of the package.
For uncollected packages we charge a fee of 20 euros. This corresponds to the costs we put out to send the package and receive it in return.
PICK-UP AT STUDIO
Your order can also be picked up at our studio (Ryttaregatan 30, 10300 Karis FINLAND) by selecting the "pick-up at studio" shipping option at the checkout. This option does not include any additional shipping cost. Correspondingly, products can also be returned directly to us. These arrangements will be agreed upon via email.
You can use following payment methods:
Manual payment entails that payment information will be sent to you via e-mail after an order has been placed. This allows you to use your own online banking codes. When the payment is registered your order will be shipped.
If the order confirmation is not paid by the due date your order will be cancelled. This does not entail any additional costs.
A Value-added tax of 24% is included in the price of all products. Åland and Norway are VAT-free zones and the VAT is thus automatically removed at the checkout. Note that customs may apply later.
FREE RETURN & EXCHANGE
You can return or modify your order without any reason within 14 days from the date you received the products. Any shipments requires that the product is returned in its original condition, unwashed and unworn with all labels intact.
For return and exchange:
1. Pack the products to be returned, preferably in the same package / bag they came in.
2. Fill in all the fields in the enclosed return form and add it in the return package.
3. Patch the enclosed return address label on the package (free return). Make sure to cover the old address label.
4. Hand over to nearest POSTI delivery office. Keep the receipt.
When the return shipment has arrived, the value of your product will be refunded within 14 days to you credit card, PayPal account or bank account you specified in the return form, excluding shipping costs. Remember to attach the return form when you return your product. The package can also be returned directly to us at our studio (address below). If you want to exchange the item for a different size or colour, or a different product in our range, you can specify your wishes in the return form. Then there will not be any additional delivery fees and any price differences will be refunded to your account.
You can also customize your item and create the perfect fit for you, at no extra cost. Learn more >>
Please note that 14 days return and exchange does not apply to our Custom-Made orders.
The goods are returned to the following address:
Phone +358 442860503
At e/s design we aim to design clothes that can be adapted according to body type, personality, and event. In this way, our clothes may be used over and over again for many years. We want to discourage the so-called "fast fashion" phenomenon of discarding personal clothing every few months and instead contribute with something more enduring, which will benefit your own well-being, your personal finances and in the long run, the environment.
If any of our products are faulty or show signs of substandard quality, we wish that you contact us.
HOW PERSONAL INFORMATION IS PROCESSED AT E/S DESIGN
The privacy of our customers is very important to us, and we are committed to safeguarding it. This policy explains what personal information we collect and what we do with it.
You are most welcome to contact us, should you have any questions regarding how we manage your personal information. Contact details can be found at the end of this document.
WHO MANAGES YOUR PERSONAL INFORMATION?
At E/S Design, the owner of the company (VAT: 2451693-3, address: Ryttaregatan 30, 10300 Karis, FINLAND) stands as data controller. You are welcome to contact our data controller by sending an e-mail to the following address:
Employees at E/S Design have been instructed regarding data protection and the management of personal information within the organization.
Both physical and digital information is processed in such a way, as to prevent unauthorized use. For example, the localities are locked, and data equipment is secured with passwords.
WHICH PERSONAL INFORMATION IS COLLECTED, AND WHY?
We want to collect as little information as possible. We only collect information that is necessary for us to fulfill our commitment (i.e. sending you goods purchased through our website) and for you to fulfill your commitment (i.e. paying for your order).
The information we collect and handle mainly include your name, delivery address and contact information, as well as any additional information you provide us with. In addition, we need information about what products you wish to purchase as well as an e-mail address or telephone number for sending you information concerning your delivery. Personal information submitted to us will be used only for the purposes specified in this policy. We do not use personal information for other purposes, such as direct advertising or providing third parties with statistical information.
In case you contact us or schedule a fitting using the online contact form, we kindly ask you not to write delicate personal information in the message field.
WHICH SYSTEMS ARE USED FOR HANDLING PERSONAL INFORMATION?
After placing an order in the E/S Design web shop, we need to process your information using several different systems.
We make use of or cooperate with the following systems/third parties:
Wix – our webshop solution
PayPal – for payments through PayPal
Ekenäs Sparbank – for payments sent directly to us
Bokföring & Revision Söderberg Oy – our accounting company
Posti – domestic and international deliveries
Outlook – our e-mail client
DISCLOSING PERSONAL INFORMATION
Except as stated in this policy, we will not share your personal information with third parties. We may disclose your personal information if we are required to do so by law.
We may disclose your personal information to any of our partners or subcontractors as reasonably necessary for the purposes set out in this policy. For example, if you choose to purchase a product from us, our third-party payment processors may collect your payment information. In such cases, we kindly ask you to refer to the privacy policies of these third parties.
HOW LONG DO WE STORE YOUR INFORMATION?
Your personal information is stored only as long as necessary. For example, personal information enclosed in e-mails is deleted on a yearly basis.
For accounting purposes, we are required by law to store certain information for at least seven years.
HOW TO ACCESS OR DELETE YOUR INFORMATION
We respect your legal privacy rights and wish to provide you with reasonable access to the personal data that we hold about you. If you wish to access or request that we delete your information, you may contact us by using the e-mail address below.
DO NOT HESITATE TO CONTACT US!